Return & Cancellation Policy
Last updated: 27 August 2026
Sander de Wilde Photographic aims to deliver high-quality photography, prints and workshops. This page explains the return, refund and cancellation conditions applicable to purchases made by consumers.
These conditions do not affect any mandatory consumer rights under Belgian or European law.
1. Prints and artwork
If a standard, non-personalised print or physical artwork arrives damaged or has a production defect, please contact me within 14 calendar days of delivery at:
Please include your order number and, where relevant, photographs showing the damage or defect.
If the product is confirmed to be defective or damaged, I will offer an appropriate remedy, which may include replacement or a refund.
For personalised or specially commissioned prints and artwork, the statutory right of withdrawal does not apply where the product has been made according to the customer's specifications or is clearly personalised.
2. Digital products
Where digital content is purchased online, the statutory right of withdrawal applies unless a legal exception applies.
If you request immediate delivery of digital content and expressly acknowledge that delivery will begin before the end of the withdrawal period, and that you thereby lose your right of withdrawal once delivery begins, the withdrawal right will no longer apply.
Any statutory rights concerning defective or non-conforming digital content remain unaffected.
3. Photography services
For photography services booked online by consumers, the statutory right of withdrawal applies where required by law.
If you expressly request that the service begins during the withdrawal period, I may begin the work before that period has ended. Where legally applicable, you may then be required to pay for the part of the service already performed if you subsequently withdraw.
Specific cancellation and postponement conditions for an assignment may also be agreed in the quotation or booking confirmation.
4. Workshops and courses
Workshops and photography courses scheduled for a specific date are leisure services for which the statutory 14-day right of withdrawal does not apply.
My own cancellation policy is:
- Cancellation 7 days or more before the workshop: full refund.
- Cancellation less than 7 days before the workshop: no refund, but the booking may be transferred to another person or another session, subject to availability and prior agreement.
If I cancel a workshop, participants will receive a full refund or, where possible, the option to transfer their booking to another session.
5. How to request a refund or cancellation
Please contact:
Please include your name, order or booking details and the reason for your request where relevant.
If a return is required, I will provide the necessary instructions.
Approved refunds will normally be processed within 10 business days.
6. Return shipping
If a physical product is returned because it is defective or was damaged during delivery, reasonable return costs will be reimbursed.
Where a return is made for another reason and a statutory right of withdrawal applies, the applicable legal rules concerning return shipping costs apply.
7. Statutory consumer rights
Nothing in this policy limits any mandatory rights that consumers have under Belgian or European consumer protection law.
If you have any questions about a return, refund or cancellation, please contact me at info@sanderdewilde.com.